Terms and Conditions

TERMS AND CONDITIONS

CHECK IN TIME IS 4:00 PM
CHECK OUT TIME IS 11:00 AM

YOU MUST BE OVER THE AGE OF 25 TO RENT A HOME FROM CLEMSON VACATION RENTALS.

ALL PROPERTIES ARE NO PETS AND NO SMOKING UNLESS SPECIFIED.

BOOKING GUEST MUST BE PRESENT AT CHECK-IN TO GAIN ACCESS TO THE HOME AND MUST REMAIN ON-SITE DURING THE STAY AND IS RESPONSIBLE FOR THE CONDUCT OF OTHER GUESTS AT THE HOME.

ANY RESERVATION OBTAINED UNDER FALSE PRETENSE WILL BE SUBJECT TO FORFEITURE OF ADVANCE PAYMENT, DEPOSITY AND/OR RENTAL MONEY, AND THE PARTY WILL NOT BE PERMITTED TO CHECK-IN.

PAYMENT
50% is due at the time of booking. We accept most major credit cards through our online payment portal. The final 50% balance is due 30 days prior to arrival. If a credit card is used, the balance will automatically be charged to the card provided UNLESS Clemson Vacation Rentals is informed of an alternative method of payment PRIOR to 30 days of arrival. All reservations require an additional 4% booking fee. Due dates for payment will be outlined in the confirmation sent at time of booking.

If you're staying at one of our dog friendly homes and bringing your dog on vacation, then a $50 per Dog. Fee will be applied to your reservation. This fee is non-refundable and allows for up to two dogs to stay at the home. If you bring a dog and don't pay the Dog Fee then your credit card will be charged a $250 fine.
Guests must sign a Rental Agreement at the time of booking in order to secure the reservation. Agreements can be completed online, emailed, or mailed.

CANCELLATIONS
If you need to cancel your reservation, please call our office right away. We have a no refund cancellation policy unless the dates you reserved are re-rented to another guest. If that happens, then your money will be refunded to you in the same form it was received minus the booking fee, a cancellation fee of $50.00 and travel insurance if purchased.
Please note that there are no exceptions to the cancelations rules due to unfortunate circumstances such as, but not limited to, weather, illness, medical emergency or death. There is no refund for early departure on any property. We strongly encourage you to purchase CSA Trip insurance which is available to purchase at the time of booking to cover you in the event of trip cancellations.

DAMAGE PROTECTION FEE (DPF):
Each reservation is charged a non-refundable fee of $45.00 for a Damage Protection Waiver provided through CSA Travel Protection. This waiver is designed to protect you from charges due to accidental damage only. The DPF can provide up to $1,500.00 to repair accidental damages (beyond normal wear and tear). If any damages surpass $1,500.00, additional charges will be applied to the credit card on file and written documentation will be sent to the Guest(s) of record. If damages are determined to be caused by the willful misconduct, misuse, or pets; the Damage Protection Waiver will be voided on the grounds of intentional act(s), gross negligence, willful and wanton conduct by Guest(s) or Licensee of Guest(s), or visitor. These occurrences will result in the Guest(s) credit card on file being charged in full for any damages and management fees. The waiver does not cover any additional management fees or fines. ALL ACCIDENTAL DAMAGE MUST BE REPORTED TO CLEMSON VACATION RENTALS BEFORE GUEST DEPARTURE TO QUALIFY FOR PROTECTION.

A guest may pay a refundable $1,500 deposit in addition to cost of rental in lieu of DPF. This money will be held until a post departure inspection can be completed. If there are no charges against this deposit the $1,500 deposit will be refunded minus a $25 processing fee. $1,475 will be the total refund if there are no damages, fees or fines.

ARRIVAL AND DEPARTURE
Check in time is 4PM. Check out time is 11AM.
Early arrival and late departure may be requested at the time of booking or before arrival. This option is based on availability and may require additional rental payment. Hold overs will be charged on an hourly rate.